At Picly, we stand behind the quality of the products we sell. We offer a limited warranty on select items to ensure your satisfaction and peace of mind.
1. Warranty Coverage
Our warranty covers manufacturer defects in materials and workmanship under normal use during the warranty period. Depending on the product, warranty periods may vary and will be clearly stated on the product page or packaging.
Covered issues may include:
- Defective parts or craftsmanship
- Malfunctioning components under normal usage
- Errors caused by manufacturing
This warranty does not cover:
- Damage caused by misuse, neglect, accidents, or unauthorized repairs
- Normal wear and tear
- Cosmetic damage
- Products used outside their intended purpose
2. Warranty Period
Unless otherwise specified, all eligible products are covered under a 30-day limited warranty from the date of delivery.
3. How to File a Warranty Claim
To initiate a warranty claim, please contact us at contact@picly.shop with the following details:
- Your order number
- Description of the issue
- Photos or videos of the defect (if applicable)
- Proof of purchase
Once we review your claim, we’ll inform you of the next steps. This may include:
- A replacement item
- Store credit
- A refund (at our discretion)
4. Return Shipping for Warranty Claims
In most cases, the customer is responsible for return shipping costs unless the item is confirmed to be defective and under warranty. We may offer prepaid shipping labels for certain claims, depending on the issue and product.
5. Limitation of Liability
Our warranty is limited to the repair, replacement, or refund of the product purchased. Picly is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use a product.
6. Contact Us
For any warranty-related inquiries, please contact:
📧 Email: contact@picly.shop
📞 Phone: +1 607-261-2967
🏢 Address: 8 William St, Cortland, NY 13045, USA